Dahabiya Nile Sailing - B2C - Payments and Cancellation

With regards to the payment procedures, to confirm your request we require:

Deposit: 25% deposit (non refundable) of the tour cost is paid in advance to confirm booking.

2nd payment: 50% to be received at least 60 days before the tour starts.

Balance: 25% to be paid in cash in USD/Euro upon pick up in tenable notes, (no old or cut notes and with no marks).
USD 100 notes older than 2013 and without the blue 3-D Security Ribbon are rarely accepted in Egypt.

In case of booking 60 days or less from the tour start date, a 75% deposit is required to confirm booking.

Please send us proof of the payment and the method used as soon as you make the payment.
Send your passport scans (clear scan and passport must be valid for at least 6 months before arrival in Egypt) with the payment confirmation.

PAYMENT OPTIONS – CHOOSE FROM:
A: Bank Transfer (preferred option)
B: Credit Card Online Payment

(A) Bank Transfer (Preferred Option)
Account Name: Mr. Samir Sabry Abbass Moauad
Bank: Emirates NBD
Branch: Bab Shark
Swift Code: EBILEGCXXXX

USD account no: 7909897253102
IBAN no: EG730014000200007909897253102

EUR account no: 7909897253103
IBAN no: EG460014000200007909897253103

Beneficiary address: 1/10 – Third district, Elhadaba Elwasta, Elmokatam, Cairo, Egypt.
Zip Code: 11339
Beneficiary phone No: +201100022242
Please make sure that transaction fees are paid by the sender and add ̈PAID IN FULL ̈ to your transaction request.

Notice:
– Put your name on the transaction request.
– Use the account number related to the currency you are sending.
– We should receive the amount NET of any transaction fee deducted by your bank or intermediary bank fees if there are any. This payment is an international bank wire. These are sometimes processed via intermediary banks which may impose additional banking fees. Such fees are standard and are beyond our control.
Please send us the following information: The exact amount transferred to our account. The name of the bank you used to make the money transfer. The date you made the transfer. The name of the person that made the transfer. The tracking number and/or information and any other useful information. It usually takes an average of 4 working days until we receive the transfer. Please: keep the receipt you receive from the bank when making the transfer until we confirm receipt of the transfer. (B) Payment Link (credit card) 2.5% (Online payment solution charges ) applied to money collected this way. When you request payment with a credit card, a private payment link will be sent to you to process the payment. Note: If you are an expat or a resident in Egypt let us know as we can offer more options for balance payments.

CANCELLATION POLICY


A percentage % of the total quote (according to the below chart) will be retained as cancellation fees (minimum 100 USD) plus any other charges (the cancellation fees does not cover) by the accommodation (including the Dahabiya and Cruises) and flights charges as per the providers cancelling policies. Supporting documents of flights and accommodation cancellation charges can be provided upon request. In case of tours, accommodation, flights, other services booked together with Dahabiya, Real Egypt (as a provider for these services) Payment and Cancellation Policies will be applied.
Cancellation Date Cancelation fees (as percentage from the total quote)
60 days or more 25%
59 - 30 days 65 %
29 - 2 days 75 %
1 day or less 100 %
Disclaimer:
– Additional deposits may be requested depending on the provider’s requests.
– For tailor made tours with personalised quotes, please allow about one month to process the calculation of the cancellation fees, discussion with providers and processing the refund (it could be longer in case international flights included)
– Transaction fees to process the return of the money will be deducted from the deposit. The fees depend on the financial services provider. Normally 5% transaction charges are applied.
In case you request to Reschedule Your Tour
If you reschedule your tour, part of the deposit will be used as future credit. Your future credit will expire in 12 months, unless an exception is made by Dahabiya Nile Sailing. New quotations for your new tour will be applied. Dahabiya Nile Sailing Travel Officers should confirm availability of your new travel dates or suggest alternatives.

Reschedule Request Date Reschedule Fees (as percentage from the total quote)
60 days or more 10%
59 - 30 days 50 %
29 - 2 days 65 %
1 day or less 90 %
In case of a Force Majeure
● Cancellation in case of border closing in Egypt announced officially by the Egyptian government, restricting travel in the country
10% of the total tour cost will be deducted as Admin fees (with a minimum of USD100) Your payment will be available as future travel credit for 12 months ahead. Dahabiya Nile Sailing should confirm availability of your new travel dates or suggest alternatives.

Flights and overland accommodation/cruises/Dahabiya cancellation/changing fees will be charged, according to the provider’s terms and conditions. New quotations for your new tour will be applied.

● If there are any unforeseen circumstances and the boat assigned for your tour is unable to depart, Dahabiya Nile Sailing is responsible for arranging a similar boat for your tour.
● The tour quote might increase if a sudden and significant inflation happens in Egypt due to serious economic problems. In case this happens, Real Egypt will share evidence to support the increase.

Please make sure you read our suggestions for Travel Security.

IMPORTANT!
Hello,

Thank you for contacting us. We are currently unavailable due to a Vacation in Egypt, but will respond shortly after we return. If urgent, please message us on WhatsApp or call us +20 110 002 2242.

Have a great day!

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